RESERVATIONS
A deposit of 35 % of tour costs is required on confirmation of tour. The balance to be paid before  services commence. Payment is required in full where bookings are done less than 30 days before tour begins. Reservations are subject to cancellation if the balance is not paid before  commencement of  tour.NB: The right is reserved not to execute tours if payment has not been received in full as per above.

COSTS
Costs include all expenses in respect of vehicles and the driver as per the itinerary. Entrance fees to the National parks and meals are included unless otherwise advised. Airport taxes, visas, gratuities other than service charge, beverages, laundry and other personal expenses are not included.

ACCOMMODATION.

This is based on two persons sharing a twin room/tent per night. Single rooms are available at an additional cost but cannot be guaranteed.

ALTERATION OF  TOURS/SAFARIS.

The company reserves the right to alter arrangement or cancel the operations of a planned  tour if and when conditions necessitate. The company also reserves the right to decline to accept persons  or members of any tour/group at any time, in which case a substantial amount will be refunded. All prices are subject to change without notice. In cases of cancellations of booked tours, the company has a right to charge commissions, amounts which vary depending on overheads incurred by the company. Any cancellations by clients done 55 days before departure date or earlier will be refunded in full, less $180 handling charges. 60% of total costs will be deducted if cancellation is done 54-30 days prior to arrival; 80 % of total costs will be deducted if cancellation is done 29-20 days prior to arrival; 100% of total costs will apply to cancellations done 19 days prior to arrival. No refunds will be made for any tours, accommodations, service, or tour feature not utilized during the tour. All claims must be received within 30 days after cancellation of tour. Cancellations must be done in writing.

PRICING
 Prices are based on fares and other overheads prevailing at the time of issuance of price lists  and are subject to change without notice.

CLAIMS
Clients are entitled to ask for cash refunds before comencement of tours incase they feel disatisfied with services at place. We will NOT honor any claims for cash refunds after services have been delivered, however, we can take into consideration claims that seem realistic and genuine and do a 10% rebut of monies paid for any tour or as advised.

TRANSPORTATION
Cars, Minibuses or Coaches will be provided depending on the number of clients or route to be taken. The right is reserved to employ the services of subcontracts should circumstances dictate. English speaking driver guides are provided, plus any other requested guides.

LIABILITY.

The company and it’s agents act only as agents of the passenger in all matters related to hotel/lodge accommodation, tours, transport etc, and shall not be liable for injury, delays, loss or damage in any manner. The laws of the country inhibit the company’s liability to passengers ferried in its own vehicles. All claims are subject to the jurisdiction of the courts of this country in which the matter arises. The company reserves the right to employ subcontractors for all or part of the services. All participants are advised to get an insurance policy to cover personal accidents, medical expenses and loss of your baggage.